Warranty & Support You Can Trust

Clear, transparent warranty terms that protect your investment. We stand behind every installation with comprehensive coverage and responsive support.

Our Warranty Coverage

Solar Panels

Product Warranty

25 years manufacturing defect coverage

Performance Warranty

25 years minimum 80% output guarantee

Manufacturer: Varies by brand; full documentation provided

Inverter

Standard Warranty

10 years parts & labor coverage

Extended Available

Up to 15 years extended warranty option

Includes: Remote monitoring & diagnostics

Battery Storage

Battery System

10 years defect coverage (separate from panels)

Capacity Guarantee

Minimum 80% capacity after 10 years

Note: Battery warranty duration varies by manufacturer

Our Labor & Installation Warranty

Installation Workmanship Warranty: 5 Years

We guarantee the quality of our installation work for 5 years. If defects appear due to workmanship, we'll repair or replace at no cost.

Covered under this warranty:

  • Faulty electrical connections or wiring
  • Improper panel mounting or alignment
  • Switchboard or battery installation issues
  • Cable management or safety violations

What's NOT Covered by Our Warranty

Important: These are not covered under warranty:

  • Damage from storms, weather, or natural disasters (unless covered by your home insurance)
  • User misuse or improper maintenance of the system
  • Unauthorized repairs or modifications to the system
  • Roof repairs or structural damage to your home
  • Component replacement costs for items failing after warranty period

How to Claim Your Warranty

1

Contact Us Immediately

Call 0424 082 250 or email info@ggillelectricals.com.au as soon as you notice an issue. Describe the problem in detail.

2

We'll Assess the Issue

Our team will review your case within 24 hours and determine if it qualifies under warranty. We may request photos or additional details.

3

Schedule a Service Visit

If approved, we'll arrange a convenient time for a technician to visit your home and repair or replace the faulty component—at no cost to you.

4

Repair or Replace

Our technician will fix the issue and test the system to ensure everything works properly. We'll provide documentation of all work completed.

Post-Installation Support

First 30 Days Support

  • Free performance check-up
  • 24-hour response to inquiries
  • Priority service for urgent issues
  • Free system troubleshooting assistance

Ongoing Support

  • Technical support during business hours
  • Annual maintenance recommendations
  • Remote monitoring system updates
  • Discounted service rates for members

Need Help? Contact Us

Our support team is here to help with any questions about your system, warranty coverage, or maintenance.